General terms and conditions

In the present contract, the brand name Bee or Bee-by-Drem refers to Drem Kft. (registered office: 1033 Budapest, Szentendrei út 95, company registration number 01-09-864967), as the Service Provider, and the contractual partner using the service as the Customer.

These terms and conditions apply to the services specified in clause 2, which the Customer purchases from the Service Provider. For each service, the general terms and conditions applicable to that service must also be accepted.

By registering on Bee's online platform, signing the contract/accepting the contract online and/or paying the invoices issued by the Service Provider, the Customer accepts these General Terms and Conditions.

1 Services of Bee by Drem

Depending on the type of subscription, the possible guarantee or deposit, the type of prepaid usage value or the period of time during which the Customer is already a Customer, the Service Provider offers the Customer the possibility to use different services in Hungary as a Customer:

  • Application usage
  • Ad hoc charging start and stop
  • Registration
  • Ad hoc charging and deactivation via application
  • Requesting charging logs
  • Payment platform
  • Billing

Further information on the services and conditions can be found on the website: (hereinafter Website).

The Service Provider shall ensure that the Customer can use the services in various ways and shall make the necessary applications available. The exact description and use of the applications is available on the Website.

The Service Provider shall provide the Customer with an online interface whereby the Customer can monitor and manage the information related to the use of the Charging Service. Based on the actual time and consumption recorded, taking into account the applicable pricing of the Service, the Customer shall pay the Service Provider a fee, for which the Service Provider shall issue an invoice to the Customer.

2 Bee's products

The electric car charging or related services offered by the Service Provider through various channels (website or application, hereinafter referred to as the Application) .

3 Access to the Services

The Customer who wishes to use the Services:

  • must complete the subscription form via the Application;
  • or register on the Bee-by-Drem website (;
  • or make an ad hoc charge without registering, where it is necessary to provide an e-mail address for electronic billing.

3.1 The Service Provider may request the submission of additional documents proving the Customer's creditworthiness.

3.2. The Service Provider may refuse a subscription request or a request to activate an additional service if, among other things, (i) the Customer fails to fulfill its obligations under another agreement with the Service Provider, or (ii) access to the service cannot be provided due to unsatisfactory technical conditions (e.g. power outage).

3.3 Before accepting a subscription request, the Service Provider is entitled to ask the Customer to pay a deposit or advance payment and may request a guarantee if the credit check before accepting the contract and the data provided by the Customer show that the Customer's financial background does not allow the use of the charging stations (insufficient funds).

If the Customer starts Ad Hoc charging without registration, the Service Provider will block up to HUF 20,000 through the financial service provider. Upon completion of the top-up, the Service Provider will deduct the total amount of the top-up via the Financial Service Provider and release the difference on the Customer's account. If the amount of the top-up exceeds the amount reserved, the Service Provider may refuse to provide the Service to the Customer until the full amount has been paid.

4 Rights, obligations and responsibilities of the Customer

4.1 Information

4.1.1 The Customer acknowledges that he has received all necessary information about the Services and the Products prior to the conclusion of the Contract.

4.1.2. The Customer shall immediately notify the Service Provider in writing of any changes that the Customer has submitted to the Service Provider at the time of or after the activation of the Services (e.g. change of address, company name, e-mail address). Any costs arising from non-compliance with this obligation shall be borne in full by the Customer.

4.1.3 The Customer shall have the right to terminate the service contract without penalty and without giving any reason within 14 calendar days after receipt of the written confirmation of the service contract, if the Customer has not used the services of the Service Provider within this period.

4.2 Liability

4.2.1 The Customer shall be solely liable to the Service Provider for the performance of its obligations under the Contract.

4.2.2 The Customer shall be liable for all damages suffered by the Service Provider as a result of the Customer's breach of any of its obligations under the Contract.

4.3 Method of identification

At the Customer's request and upon payment of the costs, the Service Provider may provide the Customer with an alternative means of identification (RFID).

4.3.1 The Customer may not transfer, lease, sell or distribute the identification device. In any case, the Customer shall be solely responsible to the Service Provider for the performance of its obligations under the Contract. The Customer shall use the Identification Device with due care. Any attempt to copy the technical identification data of the activation device and any fraudulent use of it is prohibited. They shall result in the withdrawal of access to the Services, regardless of any other action taken by the Service Provider against the Customer.

4.3.2 In the event of loss, theft or damage to the identification device, the Customer shall remain liable for the payment of the costs incurred in using the device until the Customer has requested the Service Provider to suspend the identification device concerned. At the time of the request, the Customer must identify himself as the legitimate owner of the devices in question. This request must be confirmed in writing by the Customer within eight (8) days of the telephone notification. Upon request by the Service Provider, the Customer shall provide the police with the number of the report of loss or theft. Subscription fees shall remain payable during the period of suspension. At the Customer's request and upon payment of the costs, the Service Provider will provide the Customer with a new means of identification.

5 Price rates - Price indexation

5.1 Prices are service specific, time bound and flexible. Prices are available on the Service Provider's website or on the Application. The Service Provider is solely responsible for the correct display of the prices on the Website and the Application. The Service Provider is not responsible for the accuracy of prices displ.

6 Liability of the Service

6.1 The Supplier undertakes to use all reasonable means to avoid failure and in the event of any failure to take all reasonable steps to mitigate any damages suffered by the Customer. The Customer acknowledges and agrees that the Service Provider shall not be liable for any damages to the Customer caused (in whole or in part) by any external factor and/or the Customer's own actions or those of a third party, including but not limited to:

  • Failures or quality defects in the Service caused by external factors (such as failures or quality defects in third party networks and equipment used by the Service Provider, failures or quality defects that interfere with wireless communications)
  • measures imposed by Hungarian or European authorities;
  • Obstruction of services due to network maintenance, repair and/or extension works or installations by other Service Providers;
  • incorrect or improper use of the Services by the Customer;
  • vehicle inoperability, mobile phone, computer, modem, accessories or malfunction of the Customer's equipment in general. In the event of malfunction or adjustment problems with a device (e.g. smartphone, charging cable, vehicle, etc.), the Customer should only contact the distributor or manufacturer of the equipment concerned and not the Service Provider;
  • If the Customer uses a mobile phone, computer or modem (i) in a manner that is not in accordance with the instructions for use or the Contract, or (ii) in a manner that does not comply with accepted applicable standards, or (iii) without taking the necessary security measures against the intrusion of viruses, third parties, etc;
  • third party interference despite the security measures taken by the Service Provider;
  • the use or misuse of the Customer's password due to the voluntary or involuntary sharing of the password with a third party.

6.2 In no event shall the Service Provider be liable for any indirect and/or consequential damages suffered by the Customer under the Agreement, such as, but not limited to, loss of profits or traffic, interruption of activities, loss or damage to data, etc.

6.3 Under no circumstances shall the Service Provider be held liable:

  • the content, integrity or accuracy of the data sent through the Services, or information provided by third parties or accessible through the Services;
  • any breach of confidentiality of the data sent through the Services;
  • damage to or loss of data sent through the Services.

6.4 The Service Provider is only obliged to perform to the best of its ability in relation to the performance of the Services. The Service Provider shall use all means to ensure that access to the Services, the security, reliability and proper functioning of the Services are uninterrupted. The Service Provider shall determine the most technically appropriate means of providing the services, but shall not be under any obligation to expand the network or increase network capacity. The Service Provider does not guarantee the continuous and uninterrupted use of the services, nor that data sent and received by the appropriate mobile device will be transmitted without interruption, in the appropriate form and within the appropriate time. The use of the Internet or similar networks, interruption of connections to the public Internet and/or other telecommunications networks and/or the unavailability of such networks may prevent the use of certain Services.

6.5 Except in the case of fraud or gross negligence by the Service Provider or one of its employees, and without prejudice to applicable mandatory legal provisions, the Service Provider's liability in general and in all cases where it may be held liable shall not exceed EUR 50 per event, up to a maximum of EUR 100 per year, where a series of connected events shall be considered as one event. The right to compensation shall cease if the claim for damages is not brought before a court within 3 months of the occurrence of the event giving rise to the damage.

6.6 The network coverage and the availability of the service provided by the Service Provider in Hungary are entirely dependent on the service providers, therefore the Service Provider cannot be held responsible in any way for the failure or inadequate quality of the services.

6.7 The Service Provider can never be held liable for improper use or for malfunctioning of medical equipment resulting from use.

7 Purchase of Products - Guarantees

7.1. All Products referred to in clause 4.3 shall become the property of the Customer after purchase by the Customer. From that moment onwards, the Customer bears the risk of theft or loss of the Product and cannot assert any rights against the Supplier in this respect. Despite the fact that the Product is the property of the Customer, it is prohibited to alter the specific characteristics of the Product. In case of violation of this prohibition, the proper functioning of the Service can no longer be guaranteed.

7.2 If the Customer's subscription request is rejected in whole or in part, or if the Customer's subscription is suspended in accordance with the General Terms and Conditions, the Customer shall not be entitled to a refund of the cost or the price of the Product (RFID card) previously purchased by him.

8 Billing and payment

8.1 The Customer will receive an invoice from the Service Provider. Depending on the option chosen by the Customer, detailed usage history will be provided.

8.2 The Customer accepts that the cost of the roaming services will only be invoiced within a few months from the date of use of the roaming service, as the Service Provider will have to wait until the other operators concerned have provided the information.

8.3 The Service Provider shall send one (1) copy of the invoice to the Customer electronically.

8.4 Payments will be processed by OTP Mobil Szolgáltató Kft. (1143 Budapest, Hungária krt. 17-19.)

8.5 In case the invoiced amount is not received by the Service Provider within the specified payment term or in case of overdraft due to lack of funds, the Service Provider is entitled to issue a paper invoice. The Service Provider shall automatically charge interest on the amount of the arrears from the date of expiry of the payment deadline, at the rate of interest in force for late payment.

8.6 In relation to any disputed invoice of the Service Provider, the Service Provider shall be notified by a letter addressed to the Customer within 15 calendar days.

8.7 If, following notification by the Customer, it is confirmed that an overcharge has occurred, the difference will be fully compensated by the Supplier. The Service Provider shall not be liable to pay interest on this amount to the Customer.

9 Changes by the Service Provider

The Service Provider shall inform the Customer on its website of any modification of the Contract or change in the technical characteristics of the services provided by the Service Provider 30 days before the modification or change takes effect. The General Terms and Conditions and prices are always available on the website:

10 Personal data - Data protection

10.1 Personal data, including electronic data (e-mail address, telephone number, log-in code, password, etc.), which the Customer provides to the Service Provider or which the Service Provider transfers to the Customer, as well as data relating to charging, parking and kWh quantities, the location and time of parking, are stored in the Service Provider's databases. The Service Provider is responsible for processing the data and corresponding data files on the servers of the Service Provider or any other company designated by the Service Provider, which are necessary for the services provided by the Service Provider. The processing of such data is subject to the provisions of Act CXII of 2011 (Data Protection Act). The processing of these data is carried out in order to provide the service. This data may be shared with other companies in the service group (e.g. backend, finance, billing) and/or with companies with which the Service Provider has an agreement for the provision of services (including the storage of text and voice messages or the provision of location-related services), Customer Management (e.g. preparation and sending of invoices, follow-up, receipts, monitoring and possible collection of payments, dispute management), fraud prevention and the prevention and detection of infringements.

After deregistration, the Customer's data may be used for a period of two years. Upon receipt of a dated and signed request sent to the Service Provider's headquarters address, the Customer may access and request the modification or deletion of personal data relating to him/her contained in the Service Provider's files.

In the context of its legal obligation to support emergency services and judicial authorities, the Service Provider reserves the right to communicate certain personal data to the government or to persons authorised to do so. In order to prevent fraud and to avoid infringements, the Service Provider may compare the data provided by the Customer with data held by the Service Provider or in the files of other companies. The Service Provider may process and store the personal data of Customers who do not fulfil their contractual obligations themselves or with the help of a third company of their choice, and transfer them to other companies of the Service Provider group to which the Service Provider belongs. The Service Provider may anonymize various personal data (e.g. location data) (as a result of which they are no longer personal data) and these anonymous data may be used by the Service Provider for statistical purposes, transferred to third parties (to comply with a public authority obligation). By providing the Service Provider with personal data, the Customer authorizes the Service Provider to carry out the processing operations described above for the purposes described above.

10.2 The Customer expressly accepts that calls from the Service Provider for training and monitoring purposes and received by the Service Provider may be listened to by the Service Provider's staff or advisors, not only by the Customer's direct contact. These calls may be recorded as evidence of commercial transactions (e.g. during troubleshooting).

10.3 The Customer agrees that the Service Provider may, at the request of any competent authority, review the content of the communication which is the subject of the complaint or dispute and, where appropriate, transmit this content to such authorities.

10.4 Collection of contact information: when you browse our website, we automatically register information about the Customer's contact with our website. This information may include the Customer's IP address, the time of the visit to the Site, the type of browser used by the Customer and the pages viewed.

10.5 Cookies. A cookie is a small file that is sent by the website server to the hard drive of the Customer's computer when the website is visited. Cookies do not contain any personally identifiable information. If the Customer does not wish to accept cookies, they can refuse them through the browser.

11 Questions, complaints and disputes

11.1 For written questions and complaints about the Services or reports of theft, loss or malfunction of the RFID Customer Card, the Customer may contact the customer service department responsible for the product or service in question.

By mail to: Drem Kft., 1033 Budapest, Szentendrei út 93.

By e-mail:

By phone: +36 70 774 9258

11.2 The Service Provider undertakes to resolve any issues brought to its attention and which can be remedied within a reasonable time.

12 Applicable law and competent court

All disputes between the parties arising in connection with the Services shall be settled in accordance with Hungarian law and shall be submitted to the Budapest court. However, before resorting to the court, the parties shall engage in good faith negotiations to resolve their dispute amicably.

Drem Ltd. cannot be held liable for printing errors or other defects in this publication. Features of products and services are subject to change without notice.